Yes, you can transfer your fibre broadband plan to a new location if it's fibre-ready (Home Reached or Home Passed).
To see if your new address qualifies, click below.
š Please note: If your new home isnāt set up for fibre broadband yet, weāre unable to pause or extend your contract. Make sure all outstanding payments are settled before contacting us for the move.
Initiate Your Request: Visit MyAccount, go to "Manage My Plan," and click on "Submit Relocation" to start your moving process.
Set Your Schedule: Choose your preferred date and time for the move. We'll confirm your appointment within three days via SMS, once we process your request.
Approval Notice: Please be aware that your relocation request needs MyRepublic's approval.
The image shown above features the "Submit Relocation Request" button located on the "Manage My Plan" page within the Broadband MyAccount section.
Termination Point Installation: If your new address doesnāt have a Termination Point (TP) installed, you will face an additional charge:
For high-rise residences: $182.03
For landed properties: $333.54
Service Fees:
A service activation fee of $61.04 by NetLink Trust is required.
A relocation fee of $59.09 will be charged for moving your service.
What the Relocation Fee covers:
Our Service Technician will visit your new address to set up and activate your service. Hereās what you need to do:
Bring Your Equipment: Make sure to bring all your existing equipment with you to your new home.
Technician Visit: Our technician will handle the rest, setting up and activating your service at your new address.
Get Your Relocation Fee Waived: If you renew for a 24-month contract within 3 months before or after moving, weāll waive the $59.09 relocation charge.
NetLink Trust typically needs 2 to 4 weeks to set up a new fibre broadband service. To ensure a smooth transition, we advise scheduling your relocation appointment well in advance.
