We believe that customers should be empowered to take control of their account with us. Here's a simple, go-to list of all the features that the app has to offer.
The MyRepublic Mobile App is available via Apple App Store and Google Play store.
To enjoy the updated features, please ensure you have the latest app version.
OS | Android |
IOS 10.0 or later | Android 5.0 and up |
Note: If your service is suspended, you will have limited access to our mobile app functions - only the invoices tab and your account tab will be available.
See what you have at a glance - mobile
See what you have at a glace - fibre
Help Centre Feature
Managing your mobile plans
Invoices
Your Account
At the landing page, you can check your current data, calls and SMS usages.
The purple bubble represents local data usages
The blue bubble represents roaming data usages. If you have purchased data roaming add-ons/ booster, you will find a blue bubble by swiping the bubble to the left
Get an instant data boost by clicking "ONE-TIME" or "RECURRING" icon
Manage your Over The Top (OTT) services like TVB anywhere premium service
View your current subscribed roaming add-ons or booster at the bottom of the page
Description: The image above displays the MyRepublic Mobile App landing page upon sign in to the app.
For roaming, select "CUSTOMISE MY ROAMING" on the landing page and you will be able to view all available roaming packages, activate/ deactivate your roaming services and view your current subscribed roaming plans.
Description: The image above displays the page on the mobile app where the customer can customise their roaming service.
To activate roaming on your mobile app: Select "Customised My Roaming" > Choose "Roaming On" or "Roaming Off" by toggling the "on" or "off" button
Remember to select MyRepublic roaming partners in order to roam. You may refer to a list of supported roaming partners here.
Note: Clicking the Supporting partners, guides the customers to select the correct roaming partners while on roaming.
Description: The image above displays the page on the mobile app where the customer can see the listing of the countries supported by the selected roaming pack and where the customer can confirm to charge the selected roaming pack to their bill.
At the landing page, you can check your home voice & IDD usages, your service address and static IP info (if any) and view your latest broadband bill.
The purple bubble represents local home voice usages
The green bubble represents IDD calls usages
Description: The image above displays the landing page on the mobile app for their selected Fibre account.
You can view your recontract eligibility information and select “Recontract Now” to recontract.
Description: The image above displays the page on the mobile app where the customer can see their eligibility to recontract their Fibre account.
Our help centre feature allows you to:
Self-help by searching your queries in the mobile app and relevant support articles or raised request will show
Able to chat with our live chat agents
Able to view & see the latest update of your raised request
Description: The image above displays the "Help Center" page on the mobile app.
On this page, you may manage your Add-ons/ boosters and as well as upgrade/ downgrade your plan. You may also check your current data, calls and SMS usages on this page.
Description: The image above displays the landing page on the mobile app for their mobile account under "Services"
On this page, you may view all of your current and past invoices for up to 6 months
Description: The image above displays the landing page on the mobile app for their mobile account under "Billing"
You can also make a payment via an existing credit/debit card or a one-time payment via a new credit/ debit card.
Description: The image above displays the page on the mobile app where the customer may select the type of payment they want to make using the app.
Under your account settings, you may:
Change your mobile app password
Manage your Credit Card details
View our mobile app Terms & conditions
Settings
Enabled Touch ID/ Face ID/ Fingerprint authentication
Log Out
Description: The image above displays the page on the mobile app under "Your Account"
