List of MyRepublic Residential Fibre Broadband/Home Voice One-Time Charges

Wondering whether you have to pay for a service?

Here are some common one-time charges applicable to High-Rise Residential/Landed Customers that may apply on top of your subscription:

For New Installation

Charge (w/ GST)	Description
$59.90	MyRepublic service installation (basic setup of single router)
$61.04	NetLink Trust service activation fee for all new and relocating customers
$182.03	NetLink Trust fibre termination point installation for high rise buildings e.g. HDB, Condo
$333.54	NetLink Trust fibre termination point installation for landed property

For New Order Cancellation

Charge (w/GST)	Description
$49.05	New Order cancellation fee if you have placed a new order and cancel your order before your appointment is confirmed with NLT
$243.07	New Order cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT
$394.58	New Order cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

For Relocation Request

Charge (w/ GST)	Description
$61.04	NetLink Trust service activation fee for all new and relocating customers
$59.09	MyRepublic relocation charge
$182.03	NetLink Trust fibre termination point installation for high rise building e.g. HDB, Condo
$333.54	NetLink Trust fibre termination point installation for landed property

For Relocation Cancellation Request

Charge (w/GST)	Description
$20.37	Relocation request cancellation if you have placed a relocation request and cancel your request (in addition to cancellation charge below)
$243.07	Relocation request cancellation fee for high rise building e.g. HDB, Condo after you placed a new order and cancel your order after your appointment is confirmed with of NLT
$394.58	Relocation request cancellation fee for landed property after you placed a new order and cancel your order after your appointment is confirmed with of NLT

For Recontract

Charge (w/GST)	Description
$29.90	Modem Replacement (Upgrade from 1Gbps to 3Gbps)

For a complete list of MyRepublic Residential Service One-Time Charges, see below.

MyRepublic Residential Service One-Time Charges - Full List

Type of charges	Description	Charges (includes GST)
Fibre Broadband Service Activation & Installation charge	Service installation charge NetLink Trust service activation charge	$59.90 $61.04
Equipment deposit (GST not applicable)	For Entre Pass, Diplomatic Pass, Training Visit Pass, Work Permit, Student Pass, Dependent Pass, or Long Term Social Visit Pass holders (with minimum validity of 6 months). May also apply if you have a poor credit / payment history or are under a financial assistance scheme.	$150 - $500
NetLink Trust TP installation for High-Rise Residential Premises	NLT charges for TP installation fee if your address needs a TP to be installed by NetLink Trust (NLT) NetLink Trust TP installation for Landed Residential Premises	$182.03 $333.54
NetLink Trust 2nd / 3rd TP installation for High-Rise Residential Premises (For service address not under COPIF 13)	NLT charges for TP installation fee if your address needs a TP to be installed by NetLink Trust (NLT) NetLink Trust 2nd / 3rd TP installation for Landed Residential Premises (For service address not under COPIF 13)	$197.77 $357.74
NetLink Trust internal cabling that exceeds 15m from the point of entry to the 1st TP when installing, relocating, repairing, replacing and removing a TP	Only if you want to extend fibre throughout your premises when installing, relocating, repairing, replacing and removing a TP	$1.09 per 5m segment
NetLink Trust TP Relocation, Repair and Replacement and Removal Charge for High-Rise Residential Premises	NLT charges for TP installation fee if your address needs a TP to be relocated, repaired, replaced or removed by NetLink Trust (NLT) NetLink Trust TP Relocation, Repair and Replacement and Removal Charge for Landed Residential Premises	$182.03 $333.54
On-site Service Call (additional equipment/ material charges will be quoted on site)	For an on-site visit and provision of technical support	$59.50
Third Party Charges (additional equipment / material will be quoted in advance)	For requests that are out of the ordinary, extra charges may apply	As quoted
Maintenance Visit	When the fault is determined to not be MyRepublic’s	$59.50
Early Termination Fee	If you terminate your contract before the end of the contract’s term	Total sum of monthly charges for the remaining contract period
Late Payment Fee	For every overdue bill payment (applies for all payment methods)	$15
New Order Cancellation	If you have placed a new order and cancel your order before your appointment is confirmed with NLT Non-Landed / High-Rise Residential Customers - If you have placed a new order and cancel your order after your appointment is confirmed with NLT A Netlink Trust service activation cancellation charge of $61.04 is included in this charge. Landed Residential Customers - If you have placed a new order and cancel your order after your appointment is confirmed with NLT A Netlink Trust service activation cancellation charge of $61.04 is included in this charge.	$49.05 $243.07 $394.58
Billing Cycle Change	Administrative fee for every requested change in one’s billing date.	$20.37
Relocation / Change of Service Address	To continue your existing contract at your new address. Cost to deactivate old service + Installation at new place. Does not apply to customers who have successfully recontracted to a 24-month contract +/- 3 months of the relocation date.	$59.09
Relocation Request Cancellation	If you have placed a relocation request and cancel your request (in addition to the NLT charges below) Non-Landed / High-Rise Residential Customers - NLT charge for cancellation of your relocation request A Netlink Trust service activation cancellation charge of $61.04 is included in this charge. Landed Residential Customers - NLT charge for cancellation of your relocation request A Netlink Trust service activation cancellation charge of $61.04 is included in this charge.	$20.37 $243.07 $394.58
Suspension of Service and Reactivation	If your late payments caused the service to be suspended	$49.05
Temporary Suspension	If you wish to suspend your MyRepublic connection temporarily (available only up to 3 months). Note that you can only suspend your service once during your 24-month contract, up to a maximum of 3 months. We will resume your service when the 3 months period is up. Your contract period will be extended for the length of the suspension period.	$49.05
Lost or damaged ONT / Power Adapter / Patch Cord	If the ONT / Power Adapter / Fibre Patch Cord / LAN Patch Cord provided to you is lost or damaged	$152.81 / $10.19 / $10.19 / $10.19 respectively
Equipment Retrieval Fee	For ONT collection after termination if you miss the initial collection appointment. Customers who do not wish to pay this fee may choose to return the ONT to designated MyRepublic Official Shops	$21.80
Equipment Delivery Fee	For delivery of equipment to the customer	$16.35
Router Installation Fee (new customers)	Charge for basic setup of a single router. (Router must have been purchased from MyRepublic)	$59.90
Router Installation Fee (recontract customers)	Charge for basic setup of a single router. (Router must have been purchased from MyRepublic)	$29.90
On-Site Visit Weekend / Evenings Surcharge	For on-site visits by a MyRepublic technician during Saturday or evening hours (i.e. 6pm - 8pm) including visits for service installation and maintenance	$50.94
Missed Appointment Fee	If the customer requests to reschedule within 24 hours of the scheduled appointment, unavailable for installation determined by the MyRepublic technician or is not around to receive the MyRepublic technician at the customer’s premises.	$21.80
Transfer of Ownership Processing Fee	Administrative fee for processing of transfer of ownership requests for a residential fibre broadband connection or a residential home voice line	$20.37
Static IP installation and cancellation	Cancellation fee only applies for cancellation of Static IP within 1 year of installation	$51 for installation $51 for cancellation
Changing of Home Voice VAS	After initial sign up of Home Voice VAS. Does not apply to IDD packs	$5.10 per line
Number Porting Charges per number or DDI’s (for transferring your existing phone number to MyRepublic Voice)	Successful Number Port application Termination of port in number with MyRepublic	$19.50 $50 per line
Standard Home Voice installation	New MyRepublic broadband customers / recontracting customers Existing MyRepublic broadband customers who have not finished their contract / had opted out of Home Voice at sign-up	$0 per line $49.91 per line
Downgrading of Home Voice pack	For existing in contract broadband customers who downgrade their current Home Voice Premium / Starter Pack	$5.10
Home Voice Termination Fee	Early termination of Home Voice during broadband contract.	$49.91 per line
Modification of Home Voice number (cost per number)	To change your Home Voice number to a different number, before any Silver/Gold number charges. Note: Changing from a 3 series to 6 series number is free. If you already own a silver/gold 3 series number, you can choose a new golden/silver number free of charge.	$25.46 (silver/gold number charges are on top of this charge)

Help center