To terminate your Business Broadband service, click here.
To cancel your Residential Broadband Service, the primary subscriber must notify us via Chat between 7 and 30 days before the desired termination date.
Please have the following information ready:
Primary subscriber’s full name, Account Number / Customer ID and service address
Desired service termination date
Preferred date and time for ONT (Optical Network Terminal) collection
👉 The information below is what you need to know before requesting Residential Broadband Termination.
Once we begin processing your termination request, it cannot be reversed. Additionally, terminating your fibre broadband will also end any related services, such as home voice.
For assistance, please reach out to speak to our team.
If you plan to transfer your current home voice number to another provider, your service must stay active. Once the number is successfully transferred, you can then request to terminate your fibre broadband and home voice services.
👉 Please note, that terminating the number port service for a number that has been ported to MyRepublic may result in a fee of $50.
These are the equipment that are required to be collected:-
1. Nokia modem
2. Patch Cord
3. Power cable
4. LAN cable
Description: The image shows the ONT set, which includes items such as a fibre patch cord, LAN cable, modem, and power adapter. These items will need to be returned when terminating the broadband service.
If you purchased any router with MyRepublic, it's yours to keep.
👉 Note: You must return your equipment via a collection appointment. You CANNOT return your equipment via one of our physical stores.
Charges
Description (where applicable) | Charge (w/ GST) |
Damaged/ lost of Fibre Patch Cord | $10.19 |
Damaged/ lost of LAN Cable | $10.19 |
Damaged/ lost of Adapter | $10.19 |
Damaged/ lost ONT | $152.81 |
Missed your 1st Appt and need another appointment | $21.80 |
Unavailable for an appointment or Reschedule within 24 hours of the scheduled appointment date & time | $21.80 |
👉 Note: If you miss your first equipment collection appointment, you will be charged $183.38 for equipment loss, but this fee will be waived if you return the equipment within two weeks of the termination date or one week from the first missed appointment, whichever is sooner.
During Contract: Termination incurs a fee of your monthly subscription multiplied by the remaining contract months.
Off Contract: A full monthly subscription will be billed through to the end of the billing cycle.
No-Contract Plan: You will be charged your full monthly subscription until the billing cycle ends.
Final Bill: Post-termination, covers outstanding charges like call fees, equipment loss, etc.
