Please check your device manual or check with your device manufacturer to know if your device supports eSIM. Alternatively, you can check if you have the “Add eSIM” option within your device settings.
We have listed some devices that do or do not support eSIM. Please note that this list is not exhaustive.
Devices not supported:
Carrier-locked phones
Apple watches
iPhone XR, XS, and 11, 12, and 13 models purchased in Hong Kong, Macau, and Mainland China.
iPhone with 2 physical SIM card slots.
Samsung S20, S21, and certain series models originate from the USA and Hong Kong.
Certain Samsung devices from Canada.
Pixel devices purchased in Australia & devices on Android Q Beta versions.
Please get in touch with your local carrier/local device brand store to ensure your devices are eSIM capable.
Supported Devices:
Note: This list is updated as of 14 Apr 2025
