I am prompted to perform an additional Face Verification using Singpass during my order sign-up and/or SIM activation. Why is this needed?

Additional face verification may be required when customers retrieve MyInfo with Singpass during Mobile sign-up via our order portal and SIM activation.

Have trouble performing successful face verification? You can click here on the troubleshooting steps.

For more information on Additional Security Verification, click here to Singpass FAQs.