Here are some common one-time charges applicable to Mobile Service customers that may apply on top of your subscription:
💡 If you are seeing a $1 "pending" charge on your statement this is simply a hold for credit card authentication and isn't an actual transaction. Rest assured, this will be automatically released as per your bank's credit card procedures.
Charge (w/ GST) | Description |
No Charge | Mobile Plan Change Fee |
$5.45 | Delivery Fee |
$21.80 | SIM Re-delivery Fee |
Up to $200 per line | Mobile Service Deposit |
$49.05 | Mobile Order Cancellation Charge |
$32.70 | SIM Replacement (Lost / Damaged) |
$10.90 | eSIM Replacement (Lost / Exceed Max 4 number of downloads |
$3.27 | eSIM Profile Download Fee (From 3rd download onwards per mobile service) |
$32.70 | Number Change Request Fee |
$10.00 | Late Payment Fee |
$21.80 | Service Suspension and Reactivation Fee |
