Do you have a bad feeling about a scam or think your account details are in the wrong hands? No worries! Our kill switch lets you hit the brakes on your mobile services right away.
Here's a step-by-step guide on how to use the kill switch:
First, you need to have the MyRepublic app. If you don't have it yet, you can download it from the Play Store for Android or the App Store for iPhone.
Once you have the app, open it and log in using your email address and password.
Navigate to "Account" and then select "Mobile Line Fraud Suspension".
Read and accept the terms and conditions.
Generate a One-Time Password (OTP) to confirm that you are authorized to make this request.
Check your email for the OTP and enter it back in the app.
Finally, proceed to suspend your service.
📝 Note: Your service will be suspended within three hours, but in most cases, it happens within just 15 minutes.
Here's how the kill switch works:
It puts your chosen service on pause to protect it.
Do you have multiple services? No problem, but remember you'll need to activate the kill switch for each one individually.
Before you go ahead, take a moment to check out the terms and conditions below so you know exactly what's what.
If your service is suspended for over 30 days, it will be automatically terminated and cannot be reinstated.
How do I lift the suspension on my account?
If you want to reactivate your service after it's been suspended, just get in touch with our customer service team. They'll guide you through the identification process to make sure we're talking to the right person before we go ahead and get your services back up and running.
The Kill Switch function allows you to suspend all your MyRepublic mobile service(s) if you suspect your phone number is affected by a scam or fraudulent activity.
You can access the Kill Switch function in the MyRepublic Mobile App and on our website under MyAccount.
By activating the Kill Switch function, you agree to the following terms and conditions:
Mobile services (Voice, SMS, and Data) under the selected mobile line will be suspended within three (3) hours.
Your monthly subscription charge(s) will continue to apply throughout the entire duration of the suspension.
Charges may apply if your use of the Kill Switch function is not due to suspected scam or fraudulent activities.
If you would like for the suspension to be lifted, you will need to chat with one of our human agents.
📝 Note: MyRepublic is not liable for any losses you may suffer for the use of the Kill Switch function.
Always keep a lookout and be careful when it comes to online scams. Remember, never share any confidential information like passwords, One-Time Passwords (OTPs), or your bank details over phone calls, emails, or text messages.
