I received an SMS saying my mobile number port is rejected, what should I do?

No worries! A port rejection usually happens when the information submitted to your original telecom provider doesn't match. Here's what to do:

• For 4G Services: Please re-submit the port request via our live chat support or through the chat widget on our mobile app.

Resubmit Your Rejected 4G Port

• For 5G Accounts: Just reply to the email from our order team.

Our number port team may also contact you directly to gather any missing details and help with the re-submission.

Reminder: All rejected port requests will need a new form completed with updated details based on the reason for the rejection.

Common Reasons for Rejection

1. The line is inactive or suspended with your original provider.

2. Mismatch in the name, ID, or mobile number submitted.

3. Incorrect donor telecom provider selected during the order.

4. The number belongs to someone else.

5. The number is associated with a prepaid plan.

We'll happily work with you to resolve any issues and make sure the porting process goes smoothly.