I can't receive any SMS/ OTP, what should I do?

If you just received our MyRepublic SIM card, do allow 1 - 2 days for your number to be updated in the database for OTP.

I can't receive OTP/ SMS from any app

Check if your SMS blocker is turned on, if yes - do turn it off and try again
Check if your SMSC number is set to "+65 96845999"
- Refer to this article on the steps to check and set your SMSC number

I can't receive OTP from a specific app

Check if you are able to receive any SMS from another mobile number. If you are able to receive it, it is likely due to app/ merchant issue. The best solution is to directly reach out to the specific app/ merchant's contact support to highlight this issue.

A list of apps that will require OTP and their customer service contact:

For Grab
Call +65 6655 0005 or email to [email protected]

For Ryde
Email to [email protected] or drop a facebook message on their facebook page

For Facebook
Log issue via Facebook > Help Center > Report a Problem

For GeBIZ
Call +65 6801 4777 or email to [email protected]

For Carousell
File a ticket with their support team @ https://support.carousell.com/hc/en-us/requests/new

For oBike
Email to [email protected]

For OCBC
Call 1800 363 3333 (local) / +65 6363 3333 (overseas)

For POSB
Call 1800 339 6666 (local) / +65 6339 6666 (overseas)

For DBS
Call 1800 363 3333 (local) / +65 6327 2265 (overseas)

For UOB
Call 1800 222 2121 (Local) / +65 6222 2121 (overseas)

For Citibank
Call + 65 6225 5225

For Standard Chartered Bank

Call +65 6747 7000

Help center

I can't receive any SMS/ OTP, what should I do?

Learn how to troubleshoot issues when you cannot receive SMS or OTP messages on your MyRepublic mobile service. It also explains common fixes such as checking SMS settings and when to contact specific app or merchant support if the issue is service-related.