Mobile Troubleshooting: Local/ Roaming Calls

Let's try the following steps to get your service back up:

1. Check that you are connected to MyRepublic Network

Make sure that you are connected to the correct service provider.

How to: Go to Settings > Network Selection > set to automatic or select "MyRepublic" manually

Iphone [Old IOS]:Setting-> Mobile-> Network Selection

Iphone [New IOS]:Setting -> Mobile data-> Under SIMs (select the mobile no. or plan) -> Network Selection -> Off Automatic -> select the network

:Setting-> Cellular -> Under SIMs (select the mobile no. or plan) -> Network Selection - > Off Automatic -> Select the network

2. Check if you have disabled call forwarding/ call barring settings on your phone

You will not be able to receive any calls if call forwarding/ barring is enabled in your phone. You can disable the settings so that the caller can reach you again.

3. Check if you block any numbers from your contact list

As you might have blocked the numbers, therefore your caller can't reach you. Unblock them and they will be able to reach you again.

Additional steps if you're on roaming:

1) Check that you are connected to our preferred roaming partners

You need to connect to our preferred roaming partners for your mobile service to work during roaming.

How to: Go to Settings > Network Selection > set to automatic or select our preferred roaming partners manually

Iphone [Old IOS]:Setting-> Mobile-> Network Selection

Iphone [New IOS]:Setting -> Mobile data-> Under SIMs (select the mobile no. or plan) -> Network Selection -> Off Automatic -> select the network of our preferred roaming partners manually

:Setting-> Cellular -> Under SIMs (select the mobile no. or plan) -> Network Selection - > Off Automatic -> select the network of our preferred roaming partners manually

2) Check that your international roaming is enabled in our mobile app

In order to roam, your international roaming needs to be enabled

How to: Go to our mobile app > select "customise my roaming" > toggle roaming service "on/ off"

3) Check that roaming is enabled in your phone settings

You also need to enable roaming on your phone so that you can connect to our preferred roaming partners during roaming.