I lost my phone/ SIM card, what should I do?

Lost or damaged your SIM? Find out how to temporarily suspend your line and get a replacement for both physical SIM and eSIM.

Don't worry! We got you covered.

Contact us here and our customer service agent will suspend your line temporarily.

To replace your SIM card:

  • For physical SIM, please proceed to the nearest MyRepublic Official Store with your identification.

  • For eSIM, we will send you a new QR code to download via email.

Click here to check the replacement fee.

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