I am not able to hook on to any roaming network on my mobile, what should I do?

You may refer to our quick guide below if you are not able to hook on to any roaming network.

Important Reminder: Availability of 3G network outside Singapore may vary in network coverage and serviceability.

1. Check that you have enabled roaming on your mobile app
To activate roaming on your mobile app: Click "CUSTOMISE MY ROAMING" > Toggle roaming service on or off

Description: The image above shows the MyRepublic Mobile App landing interface where the customer can enable/disable their roaming service.

2. Check that you have enabled roaming in your phone's settings

3. Restart your phone to re-hook to our network
​- If you are still not able to hook on to any network, do choose the network provider manually on your phone
- Ensure that you are connected to our supporting roaming partner's network! A list of supported roaming partner's network can be found here. For 5G supported roaming partner's network can be found here.
- You may also try to toggle in between the different roaming partner's network to see which has the strongest connection

Note: For some phones, roaming network may display in "Grey", you should be able to still select them.

Description: The image above shows the MyRepublic Mobile App listing of our Roaming Partners.

3. If all else fail, perform a Network Reset on your phone

• IOS (Apple) - Settings > General > Reset > Reset Network Settings

• Huawei - Settings > System > Reset > Network Settings Reset

• Samsung - Settings > General Management > Reset > Reset Network Settings

• Sony - Settings > Wireless and Networks > More > Network Settings Reset

Important Note: By resetting your network settings, it will reset all previously saved Wi-Fi, Mobile Data and Bluetooth info.

If you are able to hook on to our supporting roaming partner's network but not able to call SMS or data - refer to this article for more info.