In order to initiate a network change, please follow these steps:
Open your MyRepublic Mobile app
Select ‘Change My Network’ as pictured below
Select ‘Continue’
Choose a plan and SIM type
Verify via SingPass
Confirm your new order
And that’s it! Your network change will have begun.
Once your network change has begun, it may only be completed once your SIM has been delivered (If you had requested for a physical SIM), your SIM has been activated (Check out our support articles below), and your number porting has been completed.
If you are still awaiting your SIM to be delivered, not to worry, if you haven’t already received tracking details, it will be sent ASAP and you will receive an email from us with those tracking details.
If you have yet to activate your SIM, check out these support articles below:
Follow these steps to activate your physical SIM card
Activate your MyRepublic SIM Card
Follow these steps to activate your physical SIM card
All steps to activate your eSIM
Activate your eSIM
All steps to activate your eSIM
If you have already received and activated your SIM, you should now just be awaiting your mobile number porting to complete. Not to worry, we will handle this for you and contact you further once it has completed!
To continually enhance your mobile experience, MyRepublic Mobile is transitioning our 4G services to a new network partner, StarHub. This update only changes the underlying network infrastructure. Rest assured, your mobile number, mobile plan, monthly pricing, and service entitlements will remain exactly the same.
Your service remains completely unchanged! Your 5G plan already operates on this network infrastructure, so no action is required on your part.
We will keep you posted every step of the way to ensure your transition is incredibly simple and seamless. To make sure you don’t miss out on any important details, please check that your app notifications and email communications from us are turned on. We’ll let you know exactly when it’s time to make the switch!
No, you are still a beloved MyRepublic Rocketeer! You will continue to enjoy the same dedicated service and support directly from the MyRepublic Mobile team
Not at all! You can expect to enjoy the same reliable nationwide 4G coverage and seamless connectivity that you currently experience with us.
No, everything stays the same. Your current mobile plan, subscription fees, and any value-added services will remain entirely unchanged.
Your personal data is completely safe with us. MyRepublic Mobile operates as an independent provider, and your personal information remains securely protected in accordance with our strict privacy policies.
Yes. To connect to the updated network, you will need a new MyRepublic SIM. This quick and easy swap ensures you continue to enjoy seamless mobile service. You’ll have the flexibility to choose between a physical SIM and an eSIM. We will reach out to you directly as soon as it’s time to make the switch!
There are absolutely no additional charges for your new SIM or eSIM as part of this network change.
Yes, you will need to update to a new eSIM profile compatible with the updated network. We will provide you with easy, step-by-step guidance on how to make the switch when the time comes.
Yes, you can! Your current SIM will work as is until your mobile number has successfully transitioned to your new SIM.
Here is how the transition will work:
When you activate your new SIM, it will temporarily be assigned a different mobile number while we process your transfer. At this stage, your current SIM will still work as usual.
Once porting is complete, your old SIM will simply stop working.
At that point, just ensure your new physical SIM is inserted (or your new eSIM is installed) to continue using your regular mobile number.
We’ll send an SMS to your new SIM/eSIM to confirm the transfer was successful.
No, your WhatsApp chats, photos, and other data are safely stored on your phone or in your cloud backup. However, if you have any contacts saved directly to your current SIM card, please transfer them to your phone or back them up before swapping your SIM, as data saved on the old SIM card will not carry over.
No settings changes are required on your phone. Simply ensure your new SIM is activated to complete the porting process. Once the porting is successful, you can continue using your phone as usual.
Your roaming services will continue to be available. However, because we are upgrading the underlying network, some of our international roaming partners may change. We highly recommend checking the latest list of roaming partners on our website before your next trip.
We’re always ready to help! You can reach out to our friendly service team here.
